Privacy Policy main55 – Data Protection & Personal Information

1 Information We Collect

Main55 collects your personal information when you register an account, make a deposit or withdrawal, contact our support team, or use other services we offer. The information we collect falls into two main categories:

Information you provide directly:

• Full name as shown on a valid government-issued identification document
• Date of birth and age information for eligibility verification purposes
• Active email address used as your login credential and primary communication channel
• Mobile phone number for two-factor authentication and transaction notifications
• Current residential address for legal compliance and delivery purposes
• Financial information including bank account numbers, e-wallet details, and transaction history
• Identity documents such as a copy of your MyKad or passport for the KYC process

Information collected automatically:

• IP address and general location information based on your internet connection
• Device type, operating system and web browser version you are using
• Game session data including login time, logout time and in-platform activity
• Cookie and tracking technology data that helps us understand platform usage patterns
• Communication logs with our customer support team, including Live Chat transcripts

2 How We Use Your Information

The personal information we collect is used only for lawful and specific purposes. Below is a summary of how we use your data:

We will not use your data for any purpose beyond those stated above without obtaining your consent beforehand. Should we intend to use your data for a new purpose, we will notify you and seek fresh consent where required under applicable law.

3 Sharing Information with Third Parties

Main55 does not sell or trade your personal information to any third party for commercial purposes. However, in the course of operating the platform, we may share your information with the following parties under limited and controlled circumstances:

• Payment service providers: DuitNow, FPX, local banks and e-wallet providers that process your financial transactions. Data sharing is limited strictly to the information required to complete the relevant transaction.
• Game software providers: Our game software partners may receive non-personally identifiable game session data for technical purposes and game dispute resolution.
• Regulatory authorities: main55 is required to comply with lawful information requests from Malaysian government authorities or law enforcement agencies when mandated to do so by law.
• Technical service providers: Companies providing server hosting, cybersecurity, and analytics services may have limited access to your data under strict confidentiality agreements with main55.

4 Data Security & Protection Measures

Main55 invests seriously in cybersecurity infrastructure to ensure your data is always protected at every stage — whether in transit, during processing, or in long-term storage.

Security measures we have implemented include:

• End-to-end encryption: All communications between you and the main55 platform use TLS 1.3 protocol with AES-256 encryption, the highest standard in the digital financial industry.
• Network segmentation: Our data servers are isolated from public networks using strict network segmentation to prevent unauthorised external access.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems at all times to detect any suspicious activity or intrusion attempts.
• Regular security audits: main55 conducts regular penetration testing and independent security audits to identify and address system vulnerabilities before they can be exploited.
• Internal access controls: Access to user data within the main55 organisation is restricted to staff who genuinely require it to perform their duties, and all such access is automatically audited.

5 Cookies & Tracking Technologies

Main55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without seriously affecting platform functionality.
• Performance cookies: Collects information on how you use our platform — which pages you visit and how long you stay — to help us improve platform performance and design.
• Functional cookies: Stores your preferences such as language, display settings, and login information for a smoother return experience.
• Analytics cookies: Helps us understand aggregated and anonymised usage patterns for product development and internal marketing purposes.

You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect the functionality of some parts of the main55 platform.

6 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To submit any request related to the rights above, please contact the main55 Privacy team via Live Chat or our support email. We will process your request within 30 business days from the date we receive a complete request.

7 Data Retention & Deletion

Main55 retains your personal information for as long as your account is active and for the period required after account closure to fulfil legal obligations, resolve disputes, and enforce our agreements.

• Active account data: Retained for as long as your account remains active on the main55 platform.
• Financial transaction records: Retained for seven (7) years after the transaction date, in accordance with Malaysia's accounting and financial compliance legal requirements.
• KYC documents: Retained for five (5) years after account closure or the date of last verification, whichever is later.
• Customer support communication logs: Retained for two (2) years from the date of last interaction.
• Cookie and analytics data: Retained for no more than twelve (12) months from the date of collection.

Once the designated retention period has expired and there is no valid legal or business reason to continue storing the data, main55 will securely delete or anonymise the relevant data using industry-recognised methods.

8 Links to Third-Party Websites

The main55 platform may contain links or integrations with third-party services such as payment providers and game software platforms. This Privacy Policy not applicable to those third-party websites or services.

We encourage you to read the privacy policy of each third-party service you use separately, as their privacy practices may differ from those of main55. main55 is not responsible for the content, privacy policies or practices of any third-party website or service.

9 Changes to This Privacy Policy

Main55 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any significant changes through:

• Emailed to your registered email address at least seven (7) days before the changes take effect
• Clear notifications on the main55 platform homepage
• In-app notifications on the main55 mobile app if you use our application

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the main55 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how main55 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the main55 platform for immediate responses
• Privacy Email: [email protected] – for specific data and privacy enquiries
• Support Email: [email protected] – for general account and service enquiries

We are committed to responding to all privacy-related enquiries within three (3) business days. For formal complaints or official data rights requests, please use our privacy email with full details of your request for faster and more efficient processing.

You may also refer to FAQ page us or Terms and Conditions for additional information on how we operate and protect the interests of every player on the main55 platform.